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Cay-C team bumps-up support to providers

The Child and Youth Health Coordination Service (Cay-C) team is constantly working with health providers, including midwives, family doctors and Well Child/Tamariki Ora providers, to ensure children access the right services and receive all of their checks on time.

A highlight for the Cay-C team this quarter has been working closely and creatively alongside two providers in particular, the National Screening Unit (NSU) and Lead Maternity Carers (LMCs), to help improve health outcomes for children.

In New Zealand, the newborn metabolic screening programme screens for rare but potentially serious disorders such as phenylketonuria, cystic fibrosis, and congenital hypothyroidism. The NSU identified that a small number of newborn children were missing out on metabolic screening.

Cay-C's work with the NSU this quarter involved comparing databases of children and exchanging National Child Health Information Platform (NCHIP) data with the unit to help ensure fewer children miss out on this important test.

The Cay-C team and the NSU have formed an ongoing relationship to reach families whose newborn children still need to undergo metabolic screening. Specifically, the team will contact the appropriate provider (most likely the LMC) to advise that metabolic screening hasn't taken place, and the provider can ensure the heel prick test is still performed in a timely manner.

Additionally, Cay-C's work with the LMCs this quarter involved launching a 'super user' group of five LMCs, to help CaY-C understand and improve providers' experience of NCHIP prior to the platform undergoing enhancements next quarter.

NCHIP provides a single online view for all practitioners involved in the 29 child health milestones from birth to six years of age. The platform captures and monitors midwife checks, Well Child/Tamariki Ora assessments, immunisations, hearing and vision checks, oral health checks and B4 School Checks. The CaY-C service can assist in the tracking and tracing of children lost to providers so that no child misses out.

Cay-C service manager, Bronwen Warren, said a child's health journey begins with an LMC, and these providers input important information into the platform. It's therefore important to understand their current user experience of the platform, via the superuser group, so that the right enhancements can be made to NCHIP.

The Cay-C team is proud to work alongside the NSU, LMCs, and other providers this quarter and beyond to guarantee children get the health advice and support they are entitled. We are committed to ensuring no child falls through the cracks.

Photo: Cay-C team members began meeting with LMC's this quarter to receive feedback on NCHIP


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