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Patient portal


A patient portal is a secure website which can receive and store patients' health information. The information, for example treatments received or medications, is uploaded via your PMS. It then allows other health providers or patients, depending on which tool is being used, to view a summary of the patient's health record.


What are the benefits to your practice?

  • Contact with patients via secure email will free up your time to spend with those patients who need a face to face appointment.
  • You have a new way to engage and communicate with your patients.
  • Helps manage patient demand and provides a more effective way to manage less complex patients.
  • Improve safety by patients being able to view a written record of clinical instructions.
  • Enhances collaboration between teams.
  • Reduce paperwork.
  • Reduces current costs to communicate with patients through electronic recalls, online lab results and secure email.
  • Strengthened general practice/patient relationships.
  • Enhanced customer service - 24/7 access for patients without extending practice hours.
  • Reduce 'no shows' by enabling patients to schedule appointments at a time to suit them.
  • Can generate additional revenue.

Ultimately, the online patient portal will save you and your team time and money! Giving patients access to their medical records and personal information, and the ability to suggest corrections, can improve the accuracy of records. 

What are the benefits to your patients?

A patient portal lets patients do things such as:

  • access their medical records, lab results, immunisation records and allergies - 24 hours, 7 days a week anywhere in the world
  • manage their prescriptions 
  • update their personal details, including weight, height and blood pressure 
  • wiew their personalised care plan and track progress
  • view recalls and test results 
  • share their health information  with other health care providers if they choose to
  • make online appointments 
  • save their time and money.

If the practice chooses to, the patient can also securely email their GP through the portal, and view their notes.

All patients should have access to the online patient portal, even if they do not see their GP very often.  Patients never know when an emergency situation may arise where their basic medical information could be critical, such as blood type or any allergies. The online patient portal helps to give them piece of mind.


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Shared electronic health record

Shared Electronic Health Records (SEHR) ensure providers are better connected and have the right information about a patient when they need it. 

Practices that share an out of hours roster, as well as other health providers like accident and medical clinics, will benefit from having immediate access to the patient's health record. Patients will have a better experience of the health system and continuity of their care.

The shared electronic health record gives general practice:

  • easier access to patient information at the point of care
  • enhanced patient safety and care through safe and secure sharing of patient medical information
  • better use of your clinical time through easier access to patient information
  • faster patient diagnosis by having better access to their medical information
  • fewer chances of any medication errors

The shared electronic health record is designed to work both ways - you get to share a summary of your patient's health information with other providers, and they can share their patients' information with you. This is a real advantage when patients are receiving care from a clinician or health professional outside their usual practice, or if they register with a new general practice.

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