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Primary Mental Health


Our goal is to promote wellness in life.

Midlands Health Network's Primary Mental Health Service makes it easier for general practice to support patients with mild to moderate mental health issues. The service lets Waikato GPs make an eReferral directly into a single point of access where referrals are triaged and forwarded to the appropriate service provider such as a primary mental health coordinator, counseling or psychology.

The service has been available since 18 November 2013 and aligns with the Ministry of Health's request to extend existing services to children and youth aged 12 to 18 years, focusing on Maori, Pacific Island and quintile five. The service for adults is from 19 years of age and above.

The Primary Mental Health Service helps

  • Improve coordination of care, experience and journey for those seeking or receiving care for primary mental health and addiction problems
  • Provide services to patients in the least restrictive environment for greatest gain
  • Improve early detection, diagnosis and treatment of mental illness and addiction with greater flexibility and tailoring intervention to meet individual patient need.
  • Build capacity in primary care to better meet mental health needs in community settings
  • Ensure there is a continuum of care between primary and secondary services

Other features of the service include

  • Claiming for extended GP consults via advanced forms
  • eReferral
  • Clear eligibility criteria for referral to the service
  • The transfer of patient information are sent via Healthlink as the primary mental health coordinators use a secure patient management system.

How it works

Each coordinator is allocated a cluster of practices, but a coordinator from outside the area may be allocated if a referral requires specific expertise. Coordinators may also work from outside the practices at venues in the community.

Referral to the service

Referral criteria and forms are available for clinicians under Clinical Resources.

Alternative funding options for counselling and support services

In addition to Pinnacle MHN primary mental health services, here are some other alternatives that may be available. All of the contact details for these organisations can be found on the Healthpoint website.

  • WINZ - Disability allowance of $60 per week that can be allocated to counselling fees.
  • EAP - Employee Assistance Program: three funded sessions of counselling for those that are in employment with an organisation that provides EAP.
  • Womens Wellness Centre - Counselling and support for women, funding provided.
  • Community Houses - Various support services.
  • Hospice - Counselling for patient and family members going through grief.
  • Salvation Army - Support services and counselling for Alcohol and Drugs.
  • Catholic Family Services - Counselling and supervision.
  • Family Works - Parenting support.
  • Shakti - Counselling, safe houses and support for Ethnic women.
  • Sharma - Support for ethnic women.
  • Shine - Domestic Abuse services.
  • Age Concern - Fellowship peer support.
  • Male Support Services - Support for men as survivors of sexual abuse.
  • Lifeline - Telephone counselling.
  • Lets Talk Wellbeing - Telephone counselling.
  • 1737 - Online, telephone support services/counselling.

Related information


For more information

Contact Pinnacle MHN Mentally Well programme lead Amanda Bradley: amanda.bradley@pinnacle.health.nz or 027 598 5542.

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