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Requesting an ambulance response from St John: update

In April 2018 St John enhanced the way it manages ambulance requests from health professionals in primary care. Below is updated information for general practice to refer to when requesting an ambulance response from St John. 

Key messages

  • All requests for an ambulance response from healthcare staff should be made via the St John health professionals' line (0800 262 665) 24/7 and not 111. The 0800 number contains an interactive menu to ensure calls for patients whose condition is immediately life-threatening receive high priority. 
  • Whenever possible, a clinically trained person (such as a nurse or doctor) should phone the ambulance. During periods of peak demand, calls from healthcare personnel via the 0800 number will be taken by one of our paramedics to enable a clinician-to-clinician discussion to ensure an appropriate priority of response to each call.

For more information contact Kris Gagliardi, St John national patient pathways manager.

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