I think I might have COVID-19, what do I do?

I think I might have COVID-19, what do I do?

If you think you might have COVID-19, stay calm whānau and follow this advice. For the most up to date information about what to do if you have COVID-19, visit the Unite Against COVID-19 website.

If you, or someone in your household has these things

  • Aches and pains.
  • Dry cough.
  • Runny nose.
  • Vomiting or diarrhoea.
  • Mild breathlessness or a persistent cough.
  • Struggling to get out of bed and feeling abnormally tired and weak.

Confirm you are positive

Healthline or your general practice can give you advice and help you arrange a COVID-19 test if needed.

Self-isolate, start contact tracing and monitor and manage your symptoms

  • Self-isolation reduces the risks of spreading the virus to others. You will need to isolate for at least 10 days while you recover. Your 10 days start from Day 0 — the day your symptoms started or the day you got tested.
  • You'll need to tell people. COVID-19, especially the Omicron variant, is highly infectious. You are protecting your health and theirs by telling them as soon as possible. You need to tell the people you live with, your workplace or school and other close contacts.
  • Most people with COVID-19, especially if they are fully vaccinated and boosted, are likely to have a mild to moderate illness and will be fine to self-manage. If you need any advice on how to treat your symptoms or have worsening symptoms, talk to your healthcare provider or call Healthline on 0800 358 5453.

If you, or someone in your household has all or some of these things

  • Severe shortness of breath or difficulty breathing.
  • Lips or face turning blue.
  • Pain or pressure in the chest.
  • Skin cold and clammy, or pale and mottled.
  • Confusion (e.g. can't remember the day, time or names).
  • Fainting.
  • Finding it difficult to keep eyes open.
  • Little or no urine output.
  • Coughing up blood.

What to do

Call 111 immediately. Let them know about the symptoms and that you are worried about COVID-19.

What to do if you can’t get hold of a doctor and need medical advice

  • Call Healthline on 0800 611 116 for free general health advice and information any time.
  • For COVID-19 health advice call 0800 358 5453 any time.
  • For COVID-19 vaccination advice call 0800 28 29 26 (8am - 8pm, 7 days a week).

Whānau Home Quarantine

The Whānau Home Quarantine website will help you get the information you need about quarantining at home, while keeping the people you love safe. There are resources you can download and print to help you quarantine at home if you need to.

He pātai tāku - I have a question...

Below are answers to the questions we're frequently hearing.

What do I do if I have to isolate at home?

Visit the Unite Against COVID-19 website for information about what you need to know about self-isolating if you are a close contact, have COVID-19, or have returned from overseas. Unite Against COVID-19 also offers information about other options if isolating at home isn’t safe or possible.

I need help with my tamariki, whānau, kai, transport, money or housing

If you have COVID-19 you will have a local team of manaaki or support people who will help you with all these needs.

You can still call your doctor and ask for their help, or Healthline or any of the other support services

What do I do if my tamariki or kaumatua get COVID-19?

Your doctor will look after the clinical care of your whānau – they can answer your questions and develop a plan that works for you.

I feel unsafe at home, or scared of COVID-19

It is okay to not be okay. There are many organisations and services doing mahi to support whānau mental wellbeing through COVID-19.

The Unite Against COVID-19 website

The Unite Against COVID-19 website is kept up to date by the government. It is available in a variety of languages – look for menu at the top of the site to change the language. It has information on the following topics.
  • The traffic lights (COVID-19 Protection Framework) - All of New Zealand is under the traffic light settings. This website will always have an up to date map of the traffic light settings in place throughout New Zealand.
  • Travel - Advice on international travel, quarantine-free travel, what happens when you arrive in New Zealand and how to safely travel within New Zealand.
  • Health and wellbeing - Health and wellbeing information including how to access healthcare, mental wellbeing, COVID-19 symptoms and testing, contact tracing, and advice for people at risk.
  • Self-isolating - What you need to know about self-isolating at home if you have COVID-19.
  • Vaccines – Information on how to get your free vaccination, get your Vaccine Pass, have your questions answered, and statistics on the amount of vaccinations administered in New Zealand.
  • Business and money - Information for businesses and employees on working safely during COVID-19 and financial support and services available.
  • Activities – guidance on everyday activities including life at home, shopping and going to events.