I think I might have COVID-19, what do I do?

I think I might have COVID-19, what do I do?

If you think you might have COVID-19, stay calm whānau and follow this advice.

If you, or someone in your household has these things

  • Aches and pains.
  • Dry cough.
  • Runny nose.
  • Vomiting or diarrhoea.
  • Mild breathlessness or a persistent cough.
  • Struggling to get out of bed and feeling abnormally tired and weak.

What to do

Call your doctor - use our practice directory to help you find the phone number OR call the dedicated COVID-19 Healthline 0800 358 5453 for free advice, available any time day or night.

Healthline or your general practice will give you advice and help you arrange a COVID-19 test if needed.

If you, or someone in your household has all or some of these things

  • Severe shortness of breath or difficulty breathing.
  • Lips or face turning blue.
  • Pain or pressure in the chest.
  • Skin cold and clammy, or pale and mottled.
  • Confusion (e.g. can't remember the day, time or names).
  • Fainting.
  • Finding it difficult to keep eyes open.
  • Little or no urine output.
  • Coughing up blood.

What to do

Call 111 immediately. Let them know about the symptoms and that you are worried about COVID-19.

What to do if you can’t get hold of a doctor and need medical advice

  • Call Healthline on 0800 611 116 for free general health advice and information any time.
  • For COVID-19 health advice call 0800 358 5453 any time.
  • For COVID-19 vaccination advice call 0800 28 29 26 (8am - 8pm, 7 days a week).

Whānau Home Quarantine

The Whānau Home Quarantine website will help you get the information you need about quarantining at home, while keeping the people you love safe. There are resources you can download and print to help you quarantine at home if you need to.

He pātai tāku - I have a question...

Below are answers to the questions we're frequently hearing.

Do I need to go to MIQ? Do I take all of my whānau to MIQ? How long will I be in MIQ? I’ve got no transport to go to MIQ

If you think you have COVID-19, get a test and stay as isolated as you can in one place until you get your result.

If you test positive for COVID-19, the local public health doctors will be in touch to work with you and your whānau, answer all of your questions and help you figure out the best place for you and your whānau to be.

What do I do if I have to isolate at home?

If you isolate at home you will be given the information you need. The main thing to remember is not to let other people enter your home.

The public health doctors will put you in touch with manaaki or support services, who will talk to you about what you need and make arrangements for food, medication and other supplies to be delivered.

My house is crowded, there’s nowhere to isolate. What do I do?

Try your best to keep two meters away from other whānau, wear a mask indoors and wipe things after you have touched them.

If isolating at home isn’t safe or possible, other isolation options will be offered to you. Ask the support service people who call you whether there's anything they can suggest to help.

I need help with my tamariki, whānau, kai, transport, money or housing

If you have COVID-19 you will have a local team of manaaki or support people who will help you with all these needs.

You can still call your doctor and ask for their help, or Healthline or any of the other support services

What do I do if my tamariki or kaumatua get COVID-19?

Your doctor will look after the clinical care of your whānau – they can answer your questions and develop a plan that works for you.

I feel unsafe at home, or scared of COVID-19

It is okay to not be okay. There are many organisations and services doing mahi to support whānau mental wellbeing through COVID-19.

I didn’t use the NZ COVID Tracer app to scan in when I went shopping or out to places with other people

If you test positive for COVID-19, public health doctors will talk to you and try to help you remember where you have been.

If you don’t use the app you can help by trying to write down everywhere that you visited, the date and time, and who you were with.

You can also use the paper forms that businesses provide. That way if you have been in a place of interest the contact tracing can still be done. If you are at risk someone can call you, give you advice and help you get the support you would like.

The Unite Against COVID-19 website

The Unite Against COVID-19 website is kept up to date by the government. It is available in a variety of languages – look for menu at the top of the site to change the language. It has information on the following topics.
  • The traffic lights (COVID-19 Protection Framework) - All of New Zealand is under the traffic light settings. This website will always have an up to date map of the traffic light settings in place throughout New Zealand.
  • Travel - Advice on international travel, quarantine-free travel, what happens when you arrive in New Zealand and how to safely travel within New Zealand.
  • Health and wellbeing - Health and wellbeing information including how to access healthcare, mental wellbeing, COVID-19 symptoms and testing, contact tracing, and advice for people at risk.
  • Self-isolating - What you need to know about self-isolating at home if you have COVID-19.
  • Vaccines – Information on how to get your free vaccination, get your Vaccine Pass, have your questions answered, and statistics on the amount of vaccinations administered in New Zealand.
  • Business and money - Information for businesses and employees on working safely during COVID-19 and financial support and services available.
  • Activities – guidance on everyday activities including life at home, shopping and going to events.