We exist for just one reason – to make it easier for people to stay healthy


The Pinnacle group does a lot of things differently – and we’re proud of that.

We aren't what you'd call a "normal" PHO. We're a network of forward thinking general practices that manages the healthcare of nearly half a million people enrolled with over 85 practices in Gisborne, Taranaki, Rotorua, Taupō-Turangi, Thames-Coromandel and the Waikato.

As a group we’re inquisitive, courageous and we adapt with purpose – we’re proud to be constantly pushing the boundaries. We were the first in New Zealand to:
  • drive positive change through a quality plan for practices
  • investigate, design and implement a new model of care to support not just sustainable but thriving general practice
  • step into practice ownership
  • step up, commission and co-design a new patient management system.
More recently we've been the first to mainstream pharmacogenomics, and we're leading the way for New Zealand in best practice for management and use of health data, making it simultaneously more secure and useful in predicting future trends with the use of things like machine learning for anomaly detection.

Supporting our members

All general practitioners in a Pinnacle practice join Pinnacle Incorporated as a member to ensure we have a grass roots, GP led focus.

As one of the largest networks in New Zealand we have a strong voice on national committees, influencing health funding and service development for our members. This advocacy work means our practices are some of the best funded in New Zealand, with a much higher level of support, flexibility and access to services than in other parts of the country. Our size and innovative culture allows us to create or access the very latest thinking, techniques, equipment and funding.

The Pinnacle group provides an unparalleled level of support to its members and practices. This ranges from daily administration support and financial planning, right through to assistance with adopting new technologies and models of care, long-term practice and succession planning, funding for facility development and crisis support. Every practice has a personal service team who regularly visit the practice and are on call when needed.

If you would like to discuss your practice moving to the Pinnacle network get in touch.

From then till now...

All the best Kiwi tales start with a road trip right?

Well ours started in 1989, with a brown Ford Cortina and a couple of GPs travelling around the Waikato bringing together their like-minded colleagues. What united them then, and now, was the desire to deliver the best health outcomes for people and communities.

Over the years Pinnacle Incorporated has grown to become the parent in a group of specialist primary healthcare organisations. We've always had an eye to the future – sensing and positioning for the ever-changing health landscape of New Zealand. This drove a structure change in 2017 that saw core support and primary health organisation activities becoming the sole focus for Pinnacle Midlands Health Network, while a new subsidiary company, Ventures, was formed to lead Pinnacle Incorporated’s innovation and commercial activities. With a crystal-clear purpose for each side of the organisation our new structure ensures the list of ‘firsts’ for Pinnacle keeps growing, while we continue to provide premium support to practices for their day to day activities.

All entities within the Pinnacle group are not-for-profit.

The trust works closely with Lakes, Tairāwhiti, Taranaki and Waikato DHBs to ensure all health services are better aligned across the primary, community and secondary sectors. Learn more...

Pinnacle Midlands Health Network is the operational arm of the group, designed to support all Pinnacle general practices to thrive. Learn more…

Midlands Regional Health Network Charitable Trust

Ventures delivers to the Pinnacle network, and broader health system, what's next in smartest technology, tools and hands on care while they globally explore, feel and design what's coming after what's next. Learn more…

Māori health

Working effectively with Māori is vital for our network to achieve great health outcomes.

It’s no secret that persistent and widespread disparities exist between the health status of Māori and non-Māori in New Zealand. Inequity is a ‘wicked problem’, the health system along with the broader determinants of health like income, education, housing, whānau and support structures are all interwoven - they are part of the problem and the solution.

With approximately a 20 per cent Māori patient population, the Pinnacle group always has the best possible health outcomes for Māori at the forefront of our strategic direction, service planning, and delivery of primary health care. This includes ensuring all elements of our work programmes are developed as partnerships with Māori, local iwi and key partners.

In 2019, the Pinnacle group is working towards improved partnership arrangements with key Māori iwi and providers in our regions, by bringing these leaders together to progress the strategic direction of services in our regions.

We work closely with our communities, breaking out of the traditional model of general practice and delivering services when, where and how they work for Māori. We already provide a range of outreach services such as marae clinics, kaiāwhina, whānau coordinators, and services designed specifically for kaumatua, and are constantly on the lookout for new partnerships, ideas and opportunities. We also are working to cultivate a Māori workforce in order to foster and support existing employees, but also to ensure Māori values, philosophies and tikanga are prevalent in the organisation.

Rural health

Pinnacle has the largest rural primary care network nationally, making rural health and rural communities central to our work.

People living in rural communities should receive continuity of care and experience the same sort of health outcomes as those living in bigger cities. It’s important to ensure even in remote communities that people have appropriate access to first level services and urgent care services. Our work helps to support practices and their enrolled population by ensuring rural primary health care services:
  • are sustainable
  • are delivered by the right people, at the right time, and in the right place
  • have safe workloads and access to appropriate clinical support and workforce development opportunities.