Information for patients

Please click on each item for more information - and if you still have questions please contact us.

I think I might have COVID-19, what do I do?

If you think you might have COVID-19, stay calm whānau and follow this advice.

Managing COVID-19 at home

If you are advised to stay at home, it is important to self-isolate, monitor your symptoms and to talk to your healthcare team if you have any concerns.

General practice and the COVID-19 Protection Framework

As an essential service your general practice will always remain open throughout all COVID-19 traffic light settings.

Once and For All

Take the first step toward becoming smokefree. Our free service can help you quit smoking ONCE AND FOR ALL.

Christmas and New Year opening hours at your practice

Your practice may have different hours over the upcoming holiday period

Where can I go for after hours care?

If you are feeling sick or unwell, always contact your medical centre first.

What does it cost to see a GP?

Some practices are government funded at a higher level than others, based on their population and the level of fees the practice charges.

What is a patient portal? Why have one?

A patient portal is a secure website which stores your health information and lets you save time and take care of your health needs online.

Where can I find trusted health information online?

We recommend Health Navigator NZ as a source of reputable online health information.

How to give feedback on your experience

All feedback - positive and negative - should be given to your practice in the first instance.

What is primary healthcare?

Basically, when you go to the doctor - that's us.

Enrolment information for patients

PHOs receive funding from the government to support the delivery of a range of health services, including visits to the doctor. Funding is based on the number of people enrolled with the PHO and aspects such as age, gender, and ethnicity.

What data is collected about me?

Pinnacle firmly believes the appropriate use of health information is critical for improving the health of our enrolled population.