Changes to COVID-19 telehealth services (effective 1 July 2024)

As Aotearoa New Zealand’s response to the COVID-19 pandemic transitions to a ‘business as usual’ approach, some specific COVID-19 telehealth services are being decommissioned from 1 July. The changes are taking effect because New Zealand has moved beyond the COVID-19 pandemic response phase, and the need for some telehealth services has reduced over time.

Here's what you need to know:

• Changes to contacting Healthline.
  • The dedicated COVID Healthline (0800 358 5453) will no longer be available.
  • For COVID-related enquiries, please call the general Healthline (0800 611 116).
  • There will be no Healthline doctor support, but Healthline nurses and paramedics will continue to provide expert, trusted health advice, treatment, and information. 

For further information and support after 1 July, please refer to: 

• Immunisation Advisory Centre 
• National Public Health Service (including Regional Public Health contacts) 
• Healthpoint 
• Ka Ora Rural Clinical Telehealth Service
• Other Whakarongorau-run telehealth services 
• Some providers will still offer virtual consultation services, where applicable. 

The changes are taking effect because New Zealand has moved beyond the COVID-19 pandemic response phase, and the need for some telehealth services has reduced over time.