Primary healthcare news, information & resources

Practice support

Pinnacle's practice support teams are based in each locality to ensure practices are supported in the best possible way. You can get in touch directly with your support person with the details provided below. 

Also read about our GP liaison team.


Cathy Bennett, network lead Tairawhiti - 021 943 072

Matt Tong, practice support and development facilitator - 027 616 4817


Practice liaison

Barbara Purdie - 027 458 0099

I have been with Pinnacle Midlands Health for five years with another five years' experience with Hauroa Taranaki PHO prior to the formation of the Midlands Health Network. Before my role in health I worked for 12 years with my husband as a business owner, while also volunteering within the disability sector of the community. I love the challenges this position brings and enjoy providing ongoing support to practices to promote and implement sustainability. 

Practices: Bellomo Family Health, Carefirst, Central Medical, City West Medical Centre, Eastside Medical Centre, Eltham Health Centre, Family Health Centre, Dr Finnigan, Dr Fonseka, Moa Medical, Medicross Taranaki, Merrilands, Ngati Ruanui Health Centre, Parklands Medical Centre, Phoenix GP clinic, Powderham Medical, Dr Radich, Regan St Health Centre, Regan St Medical Centre, Strandon Health, Tukapa Medical Centre, Vivian Medical Centre, Waitara Health Centre.


Practice liaison/ Health Care Home programme facilitator

Helen Thomas 

I started with Pinnacle in 2008 and have held various roles over the years. Prior to joining Pinnacle I managed a rural practice on the coast. I currently work in the Health Care Home team helping remodel the way general practice is delivered across our network. I enjoy working with our practices and ensuring our focus here at Pinnacle is on both our patients and the practices we support. 

Practices: Victoria Clinic, Hauraki Plains Health Centre, Health Te Aroha, Coromandel Family Health, Mercury Bay Medical Centre, Waihi Beach Medical Centre, Te Runanga O Ngati Pikiao Trust, Pihanga Health, The Lake Surgery, Taupo Health Centre and Taupo Medical Centre.

Clinical manager

Pen Blackmore - 021 413 760


Practice support

The practice support team in Waikato; Nikki, Lynley, Rebecca and Gloria look after all the non-Health Care Home and non-PHCL practices across the region. Here's a little more about them.

Also read about our GP liaison team.

Nikki Belfield - 027 687 7316

I have been with Pinnacle for over 10 years now in various practice facing roles. I have a passion for supporting practices to develop great systems and processes to provide a high quality of care for patients whilst maintaining a great place for staff to work. I have a nursing background, previously practicing in a general practice for 12 years.

My husband and I live between Pirongia and Te Awamutu with Chino, our Labradoodle. We have two grown up sons who have flown the coop.

Practices: Cambridge Family Health, Cambridge Medical Centre, Hamilton East Medical Centre, Kawhia Health Centre, West Coast Health Centre, Mahoe Med, Te Awamutu Medical Centre, Whangamata Medical Centre.

Lynley Crawford - 021 241 4708

I have worked for Pinnacle Midlands Health for four years in a number of roles. Most recently I was in the team that implemented and trained staff with IT tools such as the patient prompt and  ManageMyHealth.  Before then I worked for the Waikato DHB for five years as a clinic administrator, a secretary to multiple managers and coordinator at DSL.  I enjoy supporting people to get the best outcomes they can, assisting with processes, problem solving  or just being an extra pair of hands. I appreciate practice staff taking the time to get to know me and teach me about their practice and their roles.

Practices: Dr Pinfold, Dr Pillay, Beerescourt Medical Centre, Chartwell Health Centre, Glenview Medical Centre, Hillcrest Medical Centre, Wintec Student Health, Otorohanga Medical Centre, Te Kuiti Medical Centre, Pfeffer Medical Centre, Taumarunui Medical Centre.

Rebecca Hill - 021 302874

I have been with Pinnacle Midlands Health Network for four years. I started in the Patient Access Centre where I learned the day to day operations of a general practice clinic, then went on to become team leader. I love working with diverse groups of people and getting to know different personalities. I am also process orientated so love to support the implementation of systems and procedures. 

Practices: Dr Schofield, Dr Pearson, Clarence Street Medical Centre, Dinsdale Medical Centre, Fairfield Medical Centre, Redicare Family Practice, Westend Health Centre, Dallas Clinic, Morrinsville Medical Centre, Hauraki Plains Medical Centre.

Gloria Brandt - 021 803934

I have been working in the Pinnacle for five years. I started in the Patient Access Centre from the 'Go Live' day. My last role was implementation and development specialist where I would work with practices that were transitioning to using PAC services. My current role as practice support gives me the opportunity to get out and about to meet and work with practice staff. General practice is a busy environment and I enjoy being able to offer support and assistance wherever I can.

Practices: Flagstaff Medical Centre, Little London Medical Centre, River Road Family Practice, South City Health, Hakanoa Health Centre, Huntly West Medical Centre, Te Kauwhata Health Centre, Pauanui Medical Centre, Tairua Heath Centre.